Customer Service

Shipping & Delivery

All orders are processed and shipped UPS within 24 hours during the business week. UPS Ground is 1 to 7 business days for delivery, depending on your location. Keep in mind that weekends and holidays are not considered business days by Just Sexy Mart and our shipping partners. 

Important: UPS does 'not' ship to P.O. Boxes they only accept shipments to a valid street address. To avoid a delay in your order please provide us with a valid street address.

We provide an invoice and tracking information via email the day your order ships.
 
Free Shipping on orders over $500 (before tax) otherwise our flat rate is just $34.99. Please note, this offer only applies to US48.

Privacy & Security

At Just Sexy Mart, we know that your privacy and security while shopping online is very important. Below, please find the top privacy and security-related Questions & Answers.

What do you do with the information that you collect from me when I purchase a product?

All sales information is kept confidential and is used only for reporting purposes at JustSexyMart.com. We DO NOT sell or distribute this information in any form to 3rd parties.

Why do you need my email address?

Your email address is used only to communicate with you directly and efficiently. It will be used to let you know that your order has been processed, your product(s) have been shipped, and about updates to our product lines or web site. You can remove yourself permanently from the email list at any time, simply contact us.

What about cookies?

Cookies are a method used to track a customer through their sales process for statistical and shopping cart purposes. We use this information to help us provide you with a better shopping experience; it is never shared with any 3rd parties. For example, it has helped us create a system where you can purchase a product with fewer clicks thus saving you time.

How do you make sure my credit card information is secure?

We use SSL (Secured Socket Layer) which encrypts the information that you input. This is the same level of protection used by the banks and financial institutions to ensure that your bank account information can be viewed online.

How do you keep my information discreet on my credit card statement and shipping box?

Your credit card statement will also show JSM.

If you have any further questions please click here to contact us.

Returns & Replacements

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Provided the items have been tested and deemed defective, they may be sent back to us. However, we do not take back items simply because they did not sell, nor do we offer consignment, as we do not re-sell products.

This includes, but is not limited to:

  • vibrators and dildos
  • douche/enema kits
  • anal toys, beads and plugs
  • cock and ball devices
  • cock rings and cock sleeves
  • gags and ropes
  • lingerie and men's wear

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. 
Once these items leave our warehouse, they are considered used, and therefore cannot be returned. 
Lubes, massage oils, condoms, body paints and body jewelry are also not returnable.

Ordering

All orders and payment are processed through our website, we do not accept orders via e-mail, phone or fax, as our system is automated for rapid fulfillment. Therefore, you must login to your account to place your orders online. Once your order has been submitted, you will receive an order confirmation via e-mail.

To accommodate all of our Wholesale customers, we offer a low order minimum of $50 (before tax). Our website will prompt you when ordering.


Payment, Pricing, and Promotions

We accept All Forms of Payment including PayPal, Visa, Mastercard, American Express, Discover, Maestro, etc.

All pricing is wholesale.

Current Promotions include (before tax):

Spend $2,500 receive 10% OFF
Spend $1,000 receive 5% OFF
Spend $500 receive 2% OFF 

Viewing Orders
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Updating Account Information
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