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We at Coco’s Intimates wish to ensure that you have the best possible online shopping experience on the worldwide web, with us. All ordered products are carefully inspected prior to leaving our warehouse to guarantee you will be receiving exactly what you order in the exact condition the manufacturers of the products represent.
Nevertheless, if for some reason you are not happy with the product(s) ordered, Coco’s Intimates will be happy to exchange your item in compliance with our “Return Policy”. If the error was a result of Coco’s Intimates, we will issue you a full refund for the cost of product(s), excluding shipping. The item(s) must be returned in received condition, original packaging, unused, or altered in anyway. Coco’s Intimates will only substitute an item if approved by you prior to initial shipping. We always welcome your comments and questions.
Returns will only be accepted for manufacturing defects within five (5) days of receipt of goods. All returns must be in unused condition( not used), tried on, worn, displayed or taken to any other location for resale. No exchanges for size or color as we do not sell for your own personal use. We are wholesalers selling to resellers only. We do not sell on consignment. All merchandise is guaranteed to be free of manufacturers defects, unless otherwise stated. NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORIZATION NUMBER & THAT AUTHORIZATION NUMBER MUST BE WRITTEN ON THE OUTSIDE OF THE PACKAGE. AUTHORIZED RETURNS WILL BE INSPECTED AND IF THEY MEET THE ABOVE CRITERIA THEY WILL BE CREDITED ONLY FOR MERCHANDISE, not any shipping charge that was incurred by buyer and must be returned in the same condition and in the original wrappings as shipped by us.