Return Policy

We at Just Sexy Mart wish to ensure that you have a great online shopping experience with us. We carefully inspect all products prior to them leaving our warehouse to guarantee you receive exactly what you ordered in the exact condition the manufacturers of the products represent.  Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective.  Defective items can only be returned or exchanged for manufacturing defects within five (5) days of receipt of goods.  All returns must be in unused condition (not used), tried on, worn, displayed or taken to any other location for resale.  No exchanges for size or color as we do not sell for your own personal use. We are wholesalers selling to resellers only.  We do not sell on consignment.  All merchandise is guaranteed to be free of manufacturers defects, unless otherwise stated.

NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORIZATION NUMBER & THAT AUTHORIZATION NUMBER MUST BE WRITTEN ON THE OUTSIDE OF THE PACKAGE.  AUTHORIZED RETURNS WILL BE INSPECTED AND IF THEY MEET THE ABOVE CRITERIA THEY WILL BE CREDITED FOR MERCHANDISE ONLY, not for any shipping charge that was incurred by buyer and must be returned in the same condition and in the original wrappings as shipped by us.

This is for the health, safety and peace of mind of our customers. Provided the items have been tested and deemed defective, they may be sent back to us. However, we do not take back items simply because they did not sell, nor do we offer consignment, as we do not re-sell products.

This includes, but is not limited to:

  • vibrators and dildos
  • douche/enema kits
  • anal toys, beads and plugs
  • cock and ball devices
  • cock rings and cock sleeves
  • gags and ropes
  • lingerie and men's wear

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. 
Once these items leave our warehouse, they are considered used, and therefore cannot be returned. 
Lubes, massage oils, condoms, body paints and body jewelry are also not returnable.

 

We always welcome your comments and questions. If you have questions or need to return a product purchased from justsexymart.com please contact us at 954-921-7000 Monday - Friday 10:00 AM - 6:00 PM or simply email us at justsexymart@gmail.com.